FAQ

1. What if I want to have the products assembled? 

At the moment, we only offer installation service in Ipoh areas with purchase above RM3,000.00, at the charge as below:

Types of services:

Furniture assembly @ 10% of the product price

Fixing of legs or covers for sofa @ RM10/sofa module

Wall mounting @ RM5/hole^

2. Can I buy missing spare parts or hardware? 
You may contact us to find out if the missing parts are available and sold separately. If the missing pieces are not originally sold separately from the product, the entire product would need to be purchased again.

 

3. How do I place an order? 
These are general steps of your online shopping journey with us:
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information & Remarks if any
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly

4. Can I place a corporate or bulk order? 
For corporate purchase and home/office planning service, please email us @

jomgudang@gmail.com

 

5. What other charges do I have to take note of? 
For Delivery in West Malaysia, additional rate starting from RM50 – RM80 per manpower will apply if there is no lift access at the delivery address which is located in a building from 3rd floor onwards. This service is applicable up to the 5th floor only. 
 

6. When will I receive my order? 
For Peninsular Malaysia, delivery typically takes place within 5-10 days from the date of order. During peak season, we seek your kind understanding as delivery leadtime may be longer due to surge in order volume. 

7. What are the delivery restrictions I should be aware of? 
Kindly note that delivery to condos or gated residences is not available after 5PM on weekdays, and whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date.

 

**If there is any restrictions, kindly inform us at “Remarks” column when placing order.

 

8. How do I tell you that I require drilling service for my purchase? 
If you have ordered installation services with us, please state in the “Remarks” to request for “Drilling service”.

 

9. Can I order online and pick up from a store? 
Yes, you can. Please inform us on the pick up date 3 days prior collection so that we are able to pack and prepare your ordered items.

 

10. What happens if I am not at home to receive my order? 

The respective transport company will leave a Sorry Note in your mailbox. You have the choice of second delivery or personally pick up the order at the courier service branch indicated in the Sorry Note. You will be notified by call for the second delivery attempt. If you are still unable to receive or pickup your order after the 7th calendar day, the items will be sent back to the store on the 8th day.
 

11. Will I be notified prior to delivery? 
You will receive SMS notification and call prior to your scheduled appointment on the day of delivery. For delivery via courier, a tracking number will also be sent to you as well.

 

12. How do I amend my order? 
No amendment can be done once the order and services are paid and confirmed. 

 

13. How do I cancel my order? 

You may contact us via email @ jomgudang@gmail.comor call us @ +6053211643

Customers can cancel their orders at no additional charge at the condition that the delivery confirmation email hasn’t been sent out.

If the items had been delivered out, the refunded value would be:

Refunded Value = Final Paid Price – Delivery Fee – Pick up Fee (RM150)

Else, you will be fully refunded at the same method as the original payment.

 

14. Furnishing your office, hotel, restaurant, cafe or retail outlet? 

Need help sourcing ready-made pieces or manufacturing your unique designs? We have a strong network of furniture suppliers and craftsmen that can cater to your every need. Get in touch with us at jomgudang@gmail.com with your requirements and receive a free consultation today!

Contact

Tel: 012-518 2912

calvenlew@mhid.com.my

© 2020 by Gudang Design Team

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